Scrum Master

Job Title: Scrum Master

Location: Toronto, ON (Hybrid)

Estimated Duration: Full Time/Permanent

Reports To:Agile Coach, Agile Acceleration 
Job Summary: 
The Scrum Master (SM) / Team Coach is a servant leader and catalyst for team performance, enabling the Agile Squad(s) to deliver value effectively. The SM facilitates squad-level processes and execution, drives relentless improvement, removes impediments, and fosters a culture of agility and collaboration. The Scrum Master is accountable for embedding and evolving Agile practices (e.g., SAFe).
 Primary Responsibilities:

• Responsible for consistency and reinforcement of proven practices of an Agile squad (e.g., rules of Built-In Quality practices, Work in Process (WIP) limits from Kanban, monitoring flow metrics, etc.).
• Facilitate squad events (Team Sync, Planning, Refinement, Review, and Retrospective) to ensure they achieve intended outcomes, remain efficient, and are kept within timeboxes.
• Support the squad in identifying and eliminating impediments to improve flow and maximize value delivery.
• Take proactive measures to help the team become more predictable in delivery. 
• Facilitate and support the squad in preparing for PI planning activities, including PI/BRP Planning, System Demos, and Inspect & Adapt (I&A).
• Owns squad-level progress reporting against agreed KPIs and shares insights with management as defined.
• Help the squad navigate interpersonal conflicts, overcome challenges, and identify opportunities for growth and development.

Secondary Responsibilities:

• Support the Product Owner/Manager/Counterpart in managing the backlog, guiding the team, and fostering a healthy team dynamic around priorities and scope.
• Collaborate with other Scrum Masters and stakeholders to enable the team to enhance overall value delivery.
• Support and drive PI planning readiness to ensure the squad is fully prepared for effective planning and delivery.
• Provide input into innovation pilots by tracking performance outcomes and lessons learned. 
• Champion a culture of data-driven decision-making and continuous improvement 

Technical Skills:

• Agile Estimation
• Agile Metrics
• Agile methods/ frameworks
• Product Management tools and framework
• SDLC

 Soft Skills:

• Effective Communication
• Facilitation
• Collaboration
• Problem Solving
• Empathy
• Stakeholder management
• Servant Leadership

Tool Skills:

• Jira
• SharePoint
• Power BI / equivalent reporting tool
• Confluence
• Delivery Central
• Lucid
• Service Now

 
Qualifications: 

• Bachelor’s degree in Business, Technology, or a related field.
• 3–5 years of experience as a Scrum Master, Agile Team Coach, or equivalent role in an Agile delivery environment
• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and delivery flow metrics.
• Proven facilitation skills with the ability to guide diverse teams through change and improvement.
• Hands-on experience with Agile delivery tools (Jira, Confluence, Delivery Central, Power BI, SharePoint, Lucid, ServiceNow).
•   Excellent communication and stakeholder management skills.
•  Demonstrated servant leadership mindset with a focus on enabling teams to achieve outcomes.
•  Growth mindset with curiosity for continuous learning, innovation, and evolving Agile practices.