Senior Consultant, Product Support

Job Title: Senior Consultant, Product Support

Location: Toronto, ON (Hybrid)

Estimated Duration: Fulltime

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Job Summary:
The Senior Consultant – Product Support is integral to the successful development and ongoing support of our enterprise retail capabilities. Reporting to the Enterprise Retail Capability Product Manager, this role combines the product support function with hands-on involvement in the initial build of the capabilities. The ideal candidate will collaborate closely with cross-functional teams to gather requirements, support testing, ensure smooth transition into sustainment, and support enhancement delivery. This position requires strong leadership skills, attention to detail, and a deep understanding of product lifecycle management.

Key Responsibilities:

• Act as a support lead to the product owner for assigned capability domains, ensuring alignment with business goals and customer needs.
• Collaborate with stakeholders to gather and document detailed business and data requirements.
• Support the development and implementation of initial capability build within respective capability domain.
• Manage the product backlog, prioritizing features and enhancements based on business value and stakeholder input.
• Facilitate requirements gathering with business stakeholders as required.
• Develop user stories and acceptance criteria to guide development teams.
• Support testing efforts by developing test plans, coordinating User Acceptance Testing (UAT), and ensuring defects are resolved.
• Monitor product performance and gather feedback from users to identify areas for improvement.
• Ensure a smooth transition from initial capability build to sustainment by providing documentation, and ongoing support.
• Work closely with the Associate Manager, Retail Capability Enablement to ensure timely delivery of product milestones.
• Provide regular updates to management on project status, risks, and issues.
• Support end-to-end incident management.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years of experience in the retail industry, ideally with experience in product management.
• Proven track record in gathering requirements, supporting testing efforts, and transitioning products into sustainment.
• Strong understanding of Agile methodologies and experience working in an Agile environment.
• Excellent communication skills with the ability to articulate complex ideas to technical and non-technical stakeholders.
• Strong analytical skills with the ability to solve problems creatively and effectively.
• Experience with project management tools such as JIRA or Trello.
• High proficiency with MS Office (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Join our team as a Senior Consultant – Product Support and play a pivotal role in shaping the future of our product capabilities. If you are passionate about driving product success from inception through sustainment and have a knack for bridging the gap between business needs and technical solutions, we encourage you to apply.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.