Senior Consultant, Transformation Integration & Adoption

Job Title: Learning Consultant, AI Adoption
Location: Toronto, ON
Estimated Duration: Full Time/Permanent

Client: Canadian Tire
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

AI Adoption Consultant, Transformation Integration and Adoption, Business Process Reengineering & AI Activation

Job Description
Under our Multi-Year Strategy, we are focused on transformation, making considerable changes to how we operate. This includes a new corporate strategy, a reorganized structure and a unified company, new ways of working, and a Transformation Management Office (TMO) that will ensure strategic initiatives are delivered and generate value.
The AI Transformation part of this team will be responsible for driving the AI roadmap across the organization, working in partnership with Business Leaders and Technology Teams.? This includes achieving our AI ambition, driving value delivery, and transforming our workforce through the adoption of AI in everyday work.

Overview:
The AI Adoption Consultant, reporting to the Manager of Integration and Adoption will focus on driving enterprise-wide AI literacy and AI tool adoption to improve productivity and incorporate AI into business processes to drive growth. The ideal candidate will create comprehensive training programs and materials, collaborate with HR, and partner with internal and external Subject Matter Experts (SMEs), and industry partners to ensure employees are well-equipped to leverage AI technologies effectively.
This role will focus on driving enterprise-wide AI literacy and AI tool adoption to improve productivity and incorporate AI into business processes to drive growth. The successful candidate will also play a crucial role in facilitating mindset changes across the organization by promoting continuous learning and adaptability through structured upskilling programs and creative learning engagement opportunities. We're committed to empowering our employees with the knowledge and skills to harness the power of AI. As the AI Adoption Consultant, you will play a pivotal role in providing comprehensive training on our AI capabilities, enabling employees to seamlessly integrate these tools into their roles, thereby enhancing productivity and innovation.
Key Responsibilities:

• Design and Deliver Training Programs: Develop and implement comprehensive training programs to equip employees with the necessary skills and knowledge to integrate AI into their daily business routines. Identify training needs and create content that demonstrates the value and functionality of AI and emerging tools for various stakeholder groups.
• Collaborate with HR and Learning & Development: Partner with HR and Learning & Development teams to seamlessly integrate AI and innovation training into existing development programs and learning management systems, ensuring alignment with overall learning objectives.
• Promote Technical Product Adoption: Understand user needs and utilize design thinking principles to drive adoption and engagement of technical products among business users, employing a human-centered approach to support tool utilization.
• Engage with Communications Resources: Work closely with the Employee Communication Team to produce engaging and informative communications, ensuring clear and consistent messaging throughout the skilling and adoption process.
• Lead Change Initiatives: Design and spearhead initiatives that foster a culture of innovation, continuous improvement, learning, and adaptability within the organization toward a new way of working in the age of AI.
• Monitor and Evaluate Training Effectiveness: Develop KPIs, track progress, and assess the effectiveness of training programs through established metrics and feedback mechanisms, continuously refining approaches for optimal impact.
• Plan Launch Events: Organize and execute launch events, workshops, and various engagement initiatives (e.g. Community of Practice etc.) to introduce new AI tools and services, driving successful internal adoption and engagement.
• Develop Mitigation Strategies for Barriers and Risks: Identify potential barriers to change as well as risks and resistance related to AI adoption. Develop proactive strategies to address these challenges effectively.
• Promote a Learning Culture: Support the development of a culture that prioritizes continuous learning and a growth mindset in the age of AI, encouraging employees to embrace new technologies confidently.
• Support Team Operations: Assist in managing the group inbox to address employee inquiries and help execute events, all aimed at enhancing the employee learning experience.
• Manage Third-Party Relationships:
  Build and maintain partnerships with external consultants and vendors to support AI initiatives. Oversee selection, onboarding, and engagement, ensuring alignment with goals and compliance. Coordinate deliverables, facilitate knowledge transfer, monitor performance, and address risks and obligations for successful integration.

What You Bring:

• Bachelor's degree in Industrial Engineering, Organizational Development, Information Systems, Adult Education, or a related field. Equivalent professional experience may also be considered.
• 8+ years of experience in leading change management and learning content curation.
• Proven experience in learning and adopting AI technologies, with a technical proficiency gained through education or work experience, enabling effective communication and collaboration with technical teams
• Proven success in applying adult learning theories and principles within large enterprises, along with familiarity with key industry players in the learning and development space.
• Demonstrated expertise in marketing technical products to business users. Adept at identifying user requirements and applying innovative strategies, including design thinking, to encourage product adoption and maximize engagement.
• Demonstrated success in leading people enablement and learning initiatives specifically for technology products.
• Exceptional problem-solving skills with the ability to think strategically and make data-driven decisions, coupled with a results-driven, action-oriented mindset.
• Strong leadership and team-building skills, with excellent interpersonal abilities to motivate and guide cross-functional teams effectively and build and maintain effective working relationships across all levels of the organization.
• Exceptional written and verbal communication skills.
• Ability to present complex information clearly and compellingly to diverse audiences.
• Solid understanding of AI and its capabilities to empower employees to harness it effectively.
• Demonstrated proficiency in swiftly adapting to new environments and acquiring new tools and skills to effectively accomplish tasks.
• A genuine passion for innovation and emerging technologies, with a continuous learning mindset.
• Experience with Workday or other learning platforms is highly advantageous but not required.