Senior Consultant, Transformation Integration and Adoption

Senior Consultant, Transformation Integration and Adoption, Business Process Reengineering & AI Activation
12 Month Fixed-Term
Toronto, 4 days on site
Client: Canadian Tire

About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
 
Job Description:
Under our recently announced “True North” Multi-Year Strategy, CTC is focused on transformation, making considerable changes to how we operate. This includes a new corporate strategy, a reorganized, unified structure and company, new ways of working, and a Transformation Management Office (TMO) that will ensure strategic initiatives are delivered and generate value.
The Transformation Integration and Adoption team is a newly formed strategic function within the Transformation Office, focused on driving and measuring people and process adoption of high-impact, ‘new ways of working’ workstreams across the organization. Grounded in core change management principles, the team ensures that individuals and teams are equipped, supported, and empowered to drive adoption and deliver sustainable change.

Overview:
The Senior Consultant, Transformation Integration and Adoption (reporting to the AVP, Integration and Adoption) will play a critical role in planning, executing, and sustaining adoption strategies and tactics for select transformation initiatives. The ideal candidate will partner with AVP and Initiative leads to create and execute comprehensive adoption plans and measures/KPIs adaptive to both individual and organizational needs. This includes (but not limited to) collaborating with key partners (primarily HR, Technology, and 3rd party partners) to bring change and adoption tactics to life.
Immediate workstreams this role will focus on (subject to change): Supporting the newly launched Retail Operating Model (i.e. CCO/COO integration, operationalizing roles & intents, etc.), Tech Decision Framework (i.e. clarity on who, when, what, and how decisions around technology are being made) and Capability Management (i.e. resetting our organization around capabilities vs. business functions).
Key Responsibilities (for assigned initiative only, with input from AVP and initiative lead; not all may be applicable for each assignment):
Phase 1: Prepare Approach (Awareness & Desire)

• Build relationships with impacted business leaders and change champions to understand change and business requirements; conduct tailored stakeholder and impact assessments
• Develop change & adoption strategy and roadmap; align with executive sponsors and business leaders on output

Phase 2: Manage Change (Knowledge & Ability)

• Design and deliver communication and engagement plans 
• Coordinate training and enablement programs (in partnership with HR, training teams where relevant)
• Monitor adoption progress using qualitative and quantitative metrics, feedback vehicles, etc.
• Where relevant, lead or support workshops, coaching sessions, and engagement activities to build desired initiative capabilities and outcomes.
• Identify and mitigate resistance through targeted interventions and visibility

Phase 3: Sustain Outcomes (Reinforcement)

• Develop reinforcement strategies including recognition, feedback loops, and performance integration.
• Track and report on adoption KPIs and business impact.
• Celebrate wins and share success stories; capture lessons learned and contribute to continuous improvement efforts.

Additional Responsibilities

• As this is a new team, actively participate in improving and defining team scope and ways of working; this includes (but not limited to) development of adoption frameworks, playbooks, and toolkits.

What You Bring:

• Undergraduate degree (PMP/MBA is an asset) open to variety
• Minimum 5+ years of experience in leading change management, learning content curation and program / project management
• Curious & Growth Mindset: Thrives in ambiguity and able to form a clear path where one does not currently exist, while bringing others along the journey. Naturally curious and inquisitive, takes initiative to understand gaps in knowledge.
• Demonstrated success in leading people enablement and learning initiatives. Experience in applying adult learning theories and principles within large enterprises, along with familiarity with key industry players in the learning and development space.
• Demonstrated expertise in marketing different mix of products/solutions to business users. Adept at identifying user requirements and applying innovative strategies, including design thinking, to encourage adoption and maximize engagement.
• Exceptional problem-solving skills with the ability to think strategically and make data-driven decisions, coupled with a results-driven, action-oriented mindset.
• Strong leadership and team-building skills, with excellent interpersonal abilities to motivate and guide cross-functional teams effectively and build and maintain effective working relationships across all levels of the organization.
• Exceptional written and verbal communication skills.
• Ability to present complex information clearly and compellingly to diverse audiences.
• Demonstrated proficiency in swiftly adapting to new environments and acquiring new tools and skills to effectively accomplish tasks.

Under Job Description
Our Commitment to Diversity, Inclusion and Belonging
 We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
 
Accommodations 
 We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.