Senior Payroll Clerk

Term: 4 months
Location: North Vancouver, BC

Overview
The Senior Payroll Clerk plays a key role within the Payroll team to ensure the timely and accurate processing of designated union hourly payroll in accordance with collective agreements, government regulations, and company policies. The role maintains employee payroll information in the company’s ERP system, provides backup support to other Payroll Clerks, and supports timely resolution of payroll-related questions and tickets. 

Duties and Accountabilities

• Reviews and processes payroll and payroll-related forms for completeness and accuracy, including timecards, ROEs, leave records and benefits.
• Reviews, validates and enters timecard data accurately into the payroll system.
• Processes layoffs, terminations, wage increments, retroactive payments and other special payments in accordance with current CRA requirements.
• Ensures accurate calculation and deduction of garnishments, vacation pay, union dues, benefits, insurance and other deductions.
• Processes statutory remittances and voluntary payroll deductions and reconciles payroll-related General Ledger accounts.
• Creates and runs required payroll and management reports.
• Assists with reconciliation, preparation and distribution of T4s/T4As.
• Maintains accurate and confidential payroll records.
• Supports the triaging, prioritization and resolution of payroll-related questions and tickets, ensuring inquiries are directed appropriately and addressed in a timely manner.
• Responds to payroll questions and service tickets within established service expectations, providing clear, accurate and customer-focused support.
• Provides payroll support and investigates payroll issues as needed, working with employees, managers and other internal teams to resolve inquiries efficiently.
• Monitors open payroll inquiries and follows through to resolution, escalating complex or time-sensitive matters when required.
• Provides vacation relief and peak-period support to other Payroll Clerks.
• Trains payroll backup staff and other Payroll Clerks as required.
• Participates in meetings, system upgrades and implementation of new payroll systems.

Qualifications

• Grade 12 education plus Payroll Compliance Practitioner (PCP) certification, or an equivalent combination of education and experience.

Key Skills

• Strong payroll knowledge and attention to detail.
• Strong customer-service and communication skills.
• Ability to effectively triage and prioritize multiple payroll inquiries.
• Strong organization and ability to work to payroll and service deadlines.
• Ability to handle confidential information with discretion.
• Ability to interpret collective agreements, government requirements and payroll procedures.
• Proactive problem-solving and follow-through.
• Strong numerical and analytical skills.