Senior Problem Manager
Location: Toronto, ON (Hybrid)
Full Time Permanent
Job Summary
The Sr. Problem Management Analyst is responsible for conducting in-depth root cause analysis and developing solutions for complex problems.
Key Responsibilities
- Lead root cause analysis for complex and high-impact problems
- Develop and implement problem prevention strategies
- Analyze incident trends to identify potential problems
- Mentor junior problem management analysts
- Contribute to the continuous improvement of problem management processes
- Collaborate with other ITSM teams to address systemic issues
Qualifications
- 5+ years of experience in IT problem management
- ITIL certification (at least Foundation level)
- Strong analytical and problem-solving skills
- Experience in conducting root cause analysis
- Excellent communication and leadership skills
The pay range that the employer reasonably expects to pay for this position is between CA$106.00 and CA$85,000
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures