Senior Specialist – Real Estate Operations (Bilingual)

Job Title: Senior Specialist – Real Estate Operations (Bilingual)

Location: Winnipeg, MB (Onsite)

Estimated Duration: 6 Months

Responsibilities: 

• Serve as the primary point of contact for facility-related inquiries and issues. Ensure timely and effective communication with internal clients.

• Provide regional office facilities operations management, acting as the main support for assigned offices, and deliver consistent operational excellence and incident resolution.

• Offer backup support for the Toronto Corporate Campus and additional offices to maintain continuous, high-quality service.

• Manage work order management systems to track, prioritize, and resolve operations requests. Ensure all work orders are completed accurately and efficiently.

• Monitor and manage incident queues to ensure prompt response and resolution of priority incidents.

• Troubleshoot and resolve facility-related issues in collaboration with vendors and key partners.

• Escalate critical incidents to senior leadership and provide clear, proactive status updates

• Coordinate with external vendors for maintenance and repair services.

• Ensure vendors adhere to company standards and complete work within agreed timelines.

Duties:

• Coordinate maintenance requests with landlords, property managers, security, and contractors (e.g., HVAC, plumbing, cleaning, pest control), which may include procurement of products or services and PO & invoice submissions.

• Manage small-scale moves, additions, changes, and projects with vendors and stakeholders.

• Document standard operating procedures for business continuity.

• Follow service standards and identify when issues need clear responses.

• Escalate critical incidents to management, providing status updates.

• Support the team in problem-solving and decision-making to ensure effective responses.

• Build and maintain strong relationships with team members and service partners to ensure client-focused operations.

Competencies:

• Demonstrated persistence in completing tasks and solving problems, raising questions and seeking clarification when needed.

• Strong ability to prioritize, pivot, and manage changing demands, while maintaining high attention to detail.

• Ability to identify and clear obstacles by asking the right questions to keep work moving forward.

• Clear, proactive communicator who keeps partners informed of progress.

• Skilled at collaborating across business lines and fostering an inclusive, diverse workplace with open communication.

• Able to drive initiatives to successful outcomes, aligning with sustainability commitments.

Qualifications: 

• Minimum of 3-5 years of experience in facilities management or a related operational field, such as Property Management or Client Services Operations. Experience with work order management systems and incident management is essential.

• Preferred candidates will have construction management experience and the ability to read and interpret commercial lease agreements.

• Bilingual English/French required.

• Certifications: C.E.T, RPA, FMA, FMP CFM or equivalent designations.

• Proficient in Microsoft Office suite, Excel, PowerPoint, and SharePoint.

• Strong proactive thinking, troubleshooting, and problem-solving skills. Excellent communication and client service skills. Proven ability to manage multiple vendors, tasks, and priorities effectively.