Job Title: ServiceNow Developer
Duration: 3 months +
Description of Assignment
The ServiceNow Program requires a Developer that will proactively work towards
customizing and configuring modules, developing automated workflows, writing
custom scripts and integrating ServiceNow with other enterprise systems.
Assignment Duties
-Customize and configure ServiceNow modules such as Release Management, Change Management, Service Catalog, and other ITSM modules as per business requirements.
-Designs, develops, and implements custom workflows for task routing, approvals, and escalations within ServiceNow to optimize service management processes.
-Develop and maintain integrations between ServiceNow and third-party tools, ensuring seamless data flow between ServiceNow.
-Designs and develops comprehensive reports, dashboards, and analytics within the ServiceNow platform to provide insights into key ITSM metrics and performance indicators.
-Assess the cleanliness, accuracy, and completeness of data within the ServiceNow platform, identifying and addressing data quality issues as needed.
-Develop and implement data cleansing and standardization processes to ensure consistent and reliable data across the ServiceNow platform.
-Support establishment of data governance policies, standards, and procedures to maintain the integrity and security of data within the ServiceNow platform.
Qualifications
1. Bachelor's degree in Computer Science, Information Technology, Data Science, or related field.
2. Minimum of 5 years of experience in customizing and configuring module, data analysis, reporting, and visualization.
3. Knowledge of ServiceNow ITIL processes, particularly in Release
Management, Change Management, and Incident Management.
4. Proficient in customizing and configuring core module (e.g. Release Management, Change Management etc.) and integrating ServiceNow with
other enterprise systems.
5. Experience in development of ServiceNow workflows and forms of various
complexity (ranging from simple to complex) as required.
6. Proficient in ServiceNow reporting and creating custom dashboards,
performance analytics, and reports.
7. Strong understanding of data governance principles and best practices.
8. Proficiency in data analysis tools and technologies, such as SQL,
MicroStrategy, Power BI, Tableau, or similar.
9. Excellent communication and interpersonal skills, with the ability to
collaborate effectively with cross-functional teams and stakeholders.
10. Strong analytical and problem-solving skills, with a keen attention to detail.
11. Ability to work independently and manage multiple priorities in a fast-paced
environment.
12. ServiceNow Certified Application Developer (CAD) is required.
Deliverables
1. Tailor modules to meet specific business requirements, enhancing
functionality and process efficiency.
2. Design and implement automated workflows, streamlining processes like
approvals, task routing, and notifications.
3. Develop custom scripts such as Business Rules, Client Scripts, UI Policies,
and UI Actions to automate and optimize tasks within the platform.
4. Integrate ServiceNow with third-party systems to ensure seamless data
exchange.
5. Designs and develops comprehensive reports, dashboards, and analytics
within the ServiceNow platform to provide insights into key ITSM metrics and
performance indicators.
6. Execute various types of technical tests (unit, functional, integration, system,
regression, performance, and user acceptance testing).
7. Track problems, defects, and issues within a large project.
8. Support data migration initiatives, validating and transforming data as
needed.
The pay range that the employer reasonably expects to pay for this position is between CA$75.00 and CA$90.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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