Job Title: Sr. ServiceNow Developer
Location: Toronto, ON (Hybrid)
Estimated Duration: 8 Months
Position Summary
We are seeking a seasoned ServiceNow expert to join our IT operations team and lead a full-scale modernization of our ServiceNow platform. You will be our resident SME — architecting, implementing, optimizing, and driving adoption across ITSM, CMDB, automations, integrations, and user experience. You’ll operate with significant autonomy and visibility; your insights, designs, and execution will help define the foundation of our future operations.
Why Work Here
- You’ll join an IT team in a company on a steep growth trajectory — our staff has doubled in 3 years and financial growth is projected to scale rapidly.
- We value openness, transparency, and authenticity — bring your full self and your smartest ideas.
- This role offers significant influence and recognition — you’ll have real power to shape our platform and leave a legacy.
- You’ll be part of building a resilient, scalable foundation that supports dramatic growth and evolution.
Key Responsibilities
- Oversee and maintain three ServiceNow environments (development, test, production) including upgrades, instance cloning, code deployment, housekeeping, and cleanup.
- Architect and deploy a robust, automated CMDB, integrating with Microsoft Endpoint Manager (Intune/Azure) and any discovery/data sources.
- Design and implement end-to-end business & IT automations for service requests, approvals, lifecycle transitions, notifications, etc.
- Structure categories and subcategories, define forms, logic, UI flows, and conditional visibility for a clean, scalable catalog.
- Build a new Employee Center / portal from the ground up — intuitive, branded, high-adoption experience.
- Define and enforce logical SLAs, process flows, and leadership dashboards/reports to track performance.
- Enable effective use and expansion of the Service Requests / Catalog module, aligning with business needs.
- Integrate ServiceNow with key systems (especially Workday) via APIs, middleware, or custom connectors.
- Implement access policies, ACLs/security rules, and governance to ensure compliance and data security.
- Provide training, mentoring, and knowledge transfer to internal team members.
- Handle ServiceNow-related support tickets and enhancements — balancing reliability with innovation.
Skills & Competencies
Technical Skills
- Deep hands-on experience with ServiceNow development & configuration: scripting (server + client), workflows, Flow Designer, business rules, UI policies, integration APIs
- Strong knowledge of CMDB design, data modeling, discovery, and synchronization strategies
- Experience working with APIs / REST / SOAP / JSON web services / GLIDE / Javascript
- Familiarity with Microsoft Azure / Intune / Endpoint Manager and integration with ServiceNow
- Proven experience with release management, instance administration, upgrade cycles, code versioning
- Strong grasp of ITSM / ITIL v4 best practices
- Experience with Agile / Scrum methodologies
- Awareness of security, compliance, audit-ready design
Soft Skills
- Excellent communication skills — able to distill complex technical concepts for business / leadership audiences
- Collaborative and inclusive — work across teams (service desk, infra, HR, operations, vendors)
- Strategic mindset — you see the “big picture” and align design with business goals
- Self-starter, entrepreneurial — comfortable leading with autonomy
- Strong prioritization and execution skills
- Calm under pressure — able to solve problems efficiently and maintain composure
Education & Experience
- Minimum 5+ years of direct, hands-on experience with the ServiceNow platform
- Certified System Administrator (CSA) — required
- Certified Application Developer (CAD) — highly preferred
- ServiceNow Certified Technical Architect (CTA) or equivalent is a strong asset
- Experience in regulated / financial / audit / security-conscious environments is beneficial
- Degree or diploma in Computer Science, IT, or related field (or equivalent experience)
- Experience or familiarity with DevOps / CI-CD, branching, code review, project management is a plus
The pay range that the employer reasonably expects to pay for this position is between CA$65.00 and CA$75.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.