93163
toronto, Ontario
Contract
2 hours ago
Job Title: Technical Analyst (Sharepoint Admin)
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 Months
Application Support Specialist – SharePoint Admin
Description of Assignment
The Analyst will support the rollout and ongoing operation of the M365/SharePoint Document Management Solution across the organization. The role will be focused on application support, including triaging incidents, resolving user issues, and managing ServiceNow support tickets to ensure timely and effective service delivery.
The Specialist will provide day-to-day administration support for SharePoint sites, offer guidance on site usage and best practices, and work closely with users and technical teams to ensure a stable, well-supported environment. A strong focus on client satisfaction, clear communication, and continuous service improvement is essential.
Assignment Duties
The Analyst will be responsible for the following duties:
• Provide tiered application support for the M365/SharePoint environment, including incident triage, issue analysis, and resolution
• Manage and track user reported issues through the ServiceNow ticketing system, ensuring timely resolution and clear communication with clients-reported issues through the ServiceNow ticketing system, ensuring timely resolution and clear communication with clients
• Perform root cause analysis and coordinate escalations with technical teams as required-cause analysis and coordinate escalations with technical teams as required
• Provide day-to-day administration support for SharePoint sites, including permissions, site configuration, and usage guidance-to-day administration support for SharePoint sites, including permissions, site configuration, and usage guidance
• Advise users on SharePoint site usage, document management practices, and governance standards
• Assist the SharePoint Support team with organization wide implementation activities, including rollout support, user onboarding, and transition to steady state operations-wide implementation activities, including rollout support, user onboarding, and transition to steady-state operations
• Support migration and deployment activities by addressing post-implementation issues, validating fixes, and stabilizing the user environment
• Collaborate with project and technical teams to identify adoption challenges and support risks during implementation
• Maintain and update support documentation, procedures, and knowledge base articles
• Deliver user support and targeted training to promote adoption and effective use of SharePoint
• Contribute to continuous service improvement by identifying recurring issues and recommending enhancements
• Develop basic support metrics and reports related to incidents, trends, and service performance
Qualifications
The candidate must demonstrate the following qualifications and experience:
Education and Experience
• University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
• A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
• Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
Technical and Functional Skills
• Proven experience performing incident triage, analysis, and resolution in a production environment
• Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
• Strong working knowledge of SharePoint site administration, including:
o Permissions and access management (users, groups, inheritance) o Site configuration, document libraries, and content structures o Support of collaboration and document management features
• Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation-wide implementations, including post-deployment stabilization and issue remediation
• Ability to perform root cause analysis and coordinate issue escalation with technical teams-cause analysis and coordinate issue escalation with technical teams
Support and Client Engagement
• Strong experience providing front-line user support and working directly with business clients
• Ability to clearly communicate technical issues and resolutions to non-technical users
• Demonstrated focus on client satisfaction, service quality, and continuous improvement
• Experience developing and maintaining support documentation, procedures, and knowledge base articles
Professional Skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities in a fast paced support environment-paced support environment
• Ability to work independently as well as collaboratively within a cross functional team-functional team
The pay range that the employer reasonably expects to pay for this position is between CA$28.00 and CA$40.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
This posting is for an existing vacancy.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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