Technical Analyst

Position Title: Technical Analyst
Location: Scarborough, ON
Duration: 10 months

Story Behind the Need:
Our Client’s Global Technology & Enterprise Platforms (GTEP) is a key technology division of client, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Microsoft Cloud Integration Engineer and the primary purpose of this role is to provide technical expertise and guidance in the field of Microsoft Entra ID (Azure Active Directory). This includes advising on best practices, troubleshooting complex issues, and helping to design and implement solutions that meet the needs of the organization.
Candidate Value Proposition:
The successful candidate will have the opportunity to work within client. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. You will gain valuable experience in driving impactful change within transformation initiatives.
Typical Day in Role:

• Provide technical expertise in the field of Microsoft Entra ID.
• Advise on best practices for deployment Microsoft Entra ID including topics such as: conditional access, integration with MDM solutions including Microsoft Intune and VMware Workspace One, strong MFA implementation (Microsoft Authenticator Password Less Authentication, Windows Hello for Business, FIDO 2), etc.
• Assist in the design and implementation of Microsoft Entra ID as a solution to block access over enterprise resources based on device compliance status and allow self-remediation over Windows device managed by Intune.
• Troubleshoot and resolve complex Microsoft Entra ID issues.
• Collaborate with other IT teams to ensure the security and efficiency of the organization’s Microsoft Entra ID infrastructure.
• Stay updated with the latest advancements in Microsoft Entra ID and advise the organization accordingly.
• Expand device identity on-premises to hybrid identity based on Microsoft Entra ID, including the evaluation of extended functionality for conditional access.
• Integration of Cisco ACL/VPN client with Intune endpoint to enable block/unblock enforcement.
• Evaluate Entra ID conditional access expansion (behavior based, apps and data conditional access, identity protection and Privileged Identity Management (PIM).
• Support the implementation of cost-effective solutions to meet the business objectives by, providing detailed technical designs, investigating, and recommending new technology.
• Write technical documents (e.g. Design, Security Design, Threat Risk Assessment, and Solution Architecture Overview)
• Configure Proof of Concept environments to assist other technology groups.

Candidate Requirements/Must-Have skills:

• 8+ years of industry experience as a Technical Analyst.
• 3-5+ years of hands-on experience with identity protocols such as SSO, LDAP, SAML, OAuth, etc.
• 2-3+ years of hands-on experience with hybrid user/device identity on Microsoft Entra ID (B2B and Guest access knowledge is desired).
• Knowledge of cybersecurity principles and practices.

Nice-To-Have Skills:

• Certifications such as Microsoft Certified: Identity and Access Administrator Associate.
• Experience with Microsoft Technology Stack: Entra ID, Intune, M365, SCCM, Windows, ADFS.
• Experience in integrating applications with Microsoft Entra ID.
• Experience in developing advanced conditional access policies and potentially responding to live cybersecurity incidents.
• PowerShell scripting with Microsoft Entra ID.
• Ability to develop professional technical documentation and meet project deadlines.
• Experience working with global teams on security projects.
• Bilingual in Spanish.

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Proven capabilities in building relationships among peers and management in other regions and business units to drive collaboration.
• The individual has broad knowledge about business and technology, who can re-conceptualize issues to discover practical solutions to hard problems.
• To make wise decisions (people, technical, business, and creative) despite ambiguity.
• Smartly separate what must be done well now, and what can be improved later.
• Treat people with respect independent of their status or disagreement.
• Focus on great results rather than on process.
• Has a driven personality, “can do attitude,” and results-oriented style.
• Challenge prevailing assumptions when warranted and suggest better approaches.
• Seek what is best for client, rather than best for yourself or your group.
• Make time to help colleagues and share information openly and proactively.

Best vs. Average Candidate:
The ideal candidate would meet both the must-have and nice-to-have requirements. They should have a curious mindset, showing eagerness to learn and explore new concepts. They should have good judgement about which creative ideas and suggestions will work for future implementation.
Education:

• Bachelor’s degree in Computer Science, Computer Engineering, MIS, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree

Candidate Review & Selection
1st round MS Teams video interview – Panel with Technical peers (40 minutes)

• Technical interview

2nd round in-person interview preferred – Hiring Manager/Director (40 minutes)

• Assess soft skills and team fit