Responsibilities Include:
• Provide technical support for Desktop and Mobile Productivity Tools, including O365 applications, SaaS solutions, and current Windows operating systems. Support both local and remote users in resolving technical issues and ensuring optimal end user
connectivity.
• Take ownership of security patches and updates for operating systems and
applications on workstations.
• Develop, maintain, and update a comprehensive systems support knowledge base documentation for the supported systems. This includes documenting hardware and software inventory, troubleshooting steps, and best practices for issue resolution.
• Write and implement scripts to automate tasks, streamline processes, and improve efficiency in providing technical support. Continuously explore opportunities to
leverage automation tools and technologies to enhance support capabilities.
• Collaborate with cross-functional teams to identify opportunities for improving end user experience, system performance, and operational efficiency. Actively participate
in projects related to technology upgrades, system integrations, and process
enhancements.
• Respond to escalations and critical incidents, ensuring timely resolution and effective communication with stakeholders. Act as a point of contact for complex technical issues, providing guidance and expertise to resolve them.
• Occasionally attend to issues at the datacenter and provide access to scheduled vendor maintenance services.
• Adhering and implementing security best practices to improve organizational posture.
• Contribute to the development of IT policies and process thus enhancing IT governance
of systems throughout the organization.
• Perform other duties as assigned by management, contributing to the overall success
of the technology team and the organization.
A great candidate for this position will have:
• 5+ years’ of relevant experience in providing technical support for desktop and mobile
productivity tools, web-based applications, and operating systems.
• Strong knowledge and experience in supporting O365 applications, including
SharePoint.
• Familiarity with Cloud and SaaS-based applications and their integration with desktop
and mobile devices.
• Experience in facilitating technology rollouts, including hardware, mobile devices,
services and workstation configurations.
• Ability to develop, maintain, and update systems support knowledge base
documentation.
• Strong problem-solving and troubleshooting skills for both local and remote users.
• Excellent communication and interpersonal skills, with the ability to effectively
collaborate with cross-functional teams and stakeholders.
• Commitment to providing exceptional customer service.
• Post-secondary diploma or certificate from a technical college, or a Bachelor’s degree in Computer Science and MCSE.
The pay range that the employer reasonably expects to pay for this position is between CA$18.00 and CA$25.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures