Job Title: Technical Support Specialist
Location: Toronto, ON (Hybrid)
Estimated Duration: 8 Months
Technical Support Specialist
Any specific tools/skillset: Knowledge of a security log.
Role profile description:
The Technical Support Specialist is responsible for supporting existing technologies. Providing operational excellence of existing security technologies and services. They will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:
General
- Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
- Follow ITIL best practices re: incident management, problem management, change management
- Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
- Crystal clear communication skills and provide detailed documentation as required
Security Services
- Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
- Embody world-class service and support
- Deploy solution components and participate in appropriate functional and non-functional testing
- Work with internal and external stakeholder teams to implement / validate solution integration points
Other
- Participate in meetings and training events with a willingness to share knowledge and learn from others
- Demonstrate commitment to respectful workplace and workplace diversity initiatives
- Foster the department’s culture with a focus on teamwork and stewardship with business units
- Support continual improvements of squad and department methods, tools and techniques
Required Capabilities:
- A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required
- Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required
- General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.
- Automation or scripting background with Powershell, Python, GitLab & Ansible
- Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
- Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
- Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations
What really sets you apart:
- Not being satisfied with ‘just doing the job’, but finding ways to continually improve processes and services
- Familiarity or experience with Splunk or other logging platforms
- Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)
- Some experience with JIRA, ServiceNow and Confluence documentation
- A willingness to learn both existing and go-forward technology stacks
The pay range that the employer reasonably expects to pay for this position is between CA$35.00 and CA$45.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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