Position Title: Technical Writer
Location: Montreal or Toronto
Project
To support the management of the IT & Cyber Policy portfolio as well as documenting key processes within IT & Cyber to ensure continuity of processes
Required Skills
- A bachelor’s degree in computer science, cybersecurity, technical writing, or a related field, or equivalent work experience.
- Strong knowledge and understanding of IT & cybersecurity concepts, protocols, industry best practices, strategies, frameworks and regulations such as SOX, PCI DSS, ISO, CoBIT, ITIL, NIST, PIPEDA, GDPR
- Relevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR).
- Relevant IT, cybersecurity and privacy industry certifications (e.g. CISSP, CISM, CIPP, CIPM, etc.) an asset.
- Superior communication skills, (written and verbal), with a keen eye for detail and the ability to bridge the language between technology and business.
- Proven ability to quickly learn and understand complex topics.
- Previous experience writing various types of documentation for multiple audiences.
- Self-motivated and capable of working with minimal supervision.
- Results are oriented with a proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Exceptional organization skills.
Functional Accountabilities
- Support the stand-up of a Knowledge Management practice that captures, creates and effectively disseminates knowledge across the organization. Scope: Policies, directives, guidelines, processes, workflows
- Will work with internal process leads and relevant stakeholders to collect and analyze information to develop require documentation ensuring documentation is accurate, comprehensive and appropriate for the intended audience.
- Gathering pertinent feedback from process leads to ensure documentation is accurate and comprehensive
- Develop and manage a plan to ensure required documentation is developed on time with an expected level of quality. Plan, develop, write, and edit IT & Cyber documentation.
- Apply principles of minimalism and leverage business language to ensure that documentation is well understood by readers whose technical knowledge may range from limited to highly proficient
- Develop documentation that is clear, consistent and concise.
- Knowledge in various documentation tools and repositories such as Archer, SharePoint, ServiceNow
- Ability to leverage AI tools, such as Microsoft Copilot, to enhance efficiency in document development.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Ability to handle multiple projects and deadlines with attention to detail and quality.
- Ability to learn new technologies and tools quickly and adapt to changing requirements.
- Coordinate across stakeholders to ensure holistic requirements are appropriately documented
- Actively identify and make recommendations for improvement in the documentation and review process.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Maintain a library of application documentation, cataloging it for internal and/or external use.
Experience with policy management and GRC tools.
The pay range that the employer reasonably expects to pay for this position is between and
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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