Position Title: Technical Writer
Location: Scarborough, ON
Duration: 12 months
Story Behind the Need
Business Group: Security Incident management and response.
Project: Spearhead the creation and improvement of technical documentation such as processes, procedures, and investigative response capability
Candidate Value Proposition
- Exposure to technical areas such as incident response, critical investigations, cyber security breaches.
- Help Client improve documentations and better respond in the future.
Typical Day in Role
- Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process.
- Gathers feedback from business partners, internal technical team and vendor to improve technical documents.
- Ability to take existing and potential content and improve it
- Convert complex documentation to easy language for multiple audiences
- Writes and edits technical documents including reference manuals and product manuals which may include screenshots and tutorials
- Plans writing processes and sets timelines and deadlines.
- Recording meeting minutes for Incident Response calls and team meetings, as needed.
Candidate Requirements/Must Have Skills:
- 8+ Years of experience in technical writing, 5+ Experience in SharePoint, Visio, JIRA
- Creating and designing a knowledge base for practical use of all Cyber security project employees. Writing document & playbooks
- Recent experience in Translating practical procedure documents into high-level management level document for audit and summary purposes.
- Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.
- Improving technical understanding of company security technologies.
Nice-To-Have Skills:
- Power BI, MS office suite
- Experience writing law enforcement documents is preferred
Soft Skills
- Communicating effectively orally and in writing
- Critical thinking and problem-solving skills
- Strong research and analytical skills
- Ability to undertake multiple projects and deliver on tight deadlines
- Detail-oriented
- Ability to meet deadlines and to work independently.
- Excellent organizational skills and attention to detail.
- Excellent writing, editing, and communication skills
Education
- Bachelor's degree in a technical field such as computer science or relevant work experience is required
The pay range that the employer reasonably expects to pay for this position is between CA$45.00 and CA$55.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures