Technology Services Improvement Lead
Our client is a leading energy utility that generates, purchases, distributes and sells electricity. They are currently looking for a Technology Services Improvement Lead for their Burnaby location.
Overview:
To coordinate develop and implement IT service improvements across various business units.
Responsibilities:
- Produce Process Impact Assessments, Process Maps and Designs and follow through on deliverables with stakeholder reviews, approvals and sign-offs so that projects are implemented safely, with quality, within budget, and on time.
- Liaise with internal and external teams / vendors on activities to ensure IT issues are identified understood, addressed, and requirements are correctly communicated and recorded using documents such as Business Requirements, Functional and Non-Functional Requirements, Data Requirements, Business Scenarios and Use Cases, Requirements Traceability Matrix, Functional Specifications, and User Interface Specifications.
- Assist with testing, including creation of test documentation such as Test Plans, Test Scenarios/Scripts and Test Reports to ensure that the business requirements are met.
- Provide ongoing clarification and support to the user experience, development, training, and testing teams to ensure correct interpretation of the business requirements and process design and to contribute to their success.
- Facilitate and lead collaborative workshops with subject matter experts, stakeholders, and implementation consultants both internal and external to the client to conduct analysis for assigned deliverables.
- Work to ensure viability of process design solutions and that they satisfy business requirements and project objectives.
- Conduct impact analysis on changes to designs / scope and record changes in the change log.
Experience and Role Accountabilities
- A minimum seven (7) years of business analysis working experience in large IT projects in a complex enterprise environment or equivalent.
- Bachelor’s degree in Information Technology, Business, Engineering, or equivalent
- Good working knowledge of the business domain and how the business objectives will be met with the technology solutions
- Advanced technical skills in business analysis with the ability to come up to speed quickly, gaining an understanding of the business problem/opportunity, project objectives, and high-level design completed to date
- Excellent facilitation, coordination, and interpersonal skills
- Intermediate MS Office skills (Word, Visio, Excel and PowerPoint
- Excellent communication skills for professional environment, written and spoken
The pay range that the employer reasonably expects to pay for this position is between CA$83.00 and CA$103.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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