Job Title: UX Designer III X 2
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 Months

SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities Conduct Research:
Research design: identifying areas of opportunity for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis
Research preparation: creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols
Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc.
Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
 
Enable Research:
Collaboration: Working with POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research & design teams, marketing research teams, etc.
Building Research Roadmaps: Understanding the needs or your PODs/stakeholder groups and building out roadmaps/ research plan
Vendor oversight: as required, oversee/manage research vendors carrying out studies on behalf of the Research team
Intern support and mentorship: as required, support and mentor interns and junior researchers who may be assigned to you or your projects
Research Strategy: actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs
Education & Visibility: Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools

Intermediate Design Researcher
Research Science studies next-generation Human Computer Interaction, focusing on not only emerging technologies but also the intersection of tech, relationships, behaviour, and social lives. Our approach utilizes?advanced?cross-disciplinary methods to investigate?the people,?places, and the technologies?that comprise?our future world.?We evaluate these?emerging technologies and communities to?better understand the unmet needs of?users and stakeholders and inform the?development of relevant, innovative, purposeful, and?meaningful experiences.?

  • Deep knowledge and experience within Human-Computer Interaction, Human Factors, Psychology, Anthropology, or a similar discipline
  • Experience studying applied problems is a bonus – especially those concerning emerging technologies and user needs
  • Strong communications skills: written, oral, and graphical
  • Strong project management skills with ability to balance tasks spanning multiple studies
  • Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset
  • Strong preference for graduate degree in relevant area (as specified above)

MUST-HAVE Hard Skills:

  • Deep expertise in either Psychology, Human-Computer Interaction, Human Factors, Anthropology, or something similar
  • Experience leading research projects either independently or as a small team
  • Experience/expertise in all process steps of Research work including – preparation (screeners, protocols, recruitment, etc), data collection (participant management, testing, knowledge harvests, etc.), analysis (both quantitative and qualitative experience a benefit), dissemination (deriving conclusions from data relevant to the context at hand – answering ’so what’ regarding the research outcomes)

NICE-TO-HAVE

  • Experience leading research projects independently
  • Knowledge of finance or financial institutions
  • Keen interest/ability in AI
  • Experience working with stakeholders and creating champions for research in organizations
  • Experience working in blended Research roles where they may have been responsible for strategy and some design related tasks is a benefit
  • Understanding of the design process

The pay range that the employer reasonably expects to pay for this position is between CA$72.00 and CA$79.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

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