Job Title: ServiceNow Developer
Location: Toronto, ON (Hybrid)
Estimated Duration: 12 Months
ServiceNow Developer – Customer Service Management (CSM)
We are seeking a qualified ServiceNow Developer to support a provincial government client in the public sector. This role focuses on the enhancement, hands-on development, and customization of the Customer Service Management (CSM) module within ServiceNow. The ideal candidate has strong technical skills, a solid understanding of public sector service delivery, and experience working in a structured, compliance-focused environment.
Key Responsibilities:
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Lead the design and development of enhancements to the ServiceNow Customer Service Management (CSM) module, tailored to the needs of the provincial public sector.
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Customize workflows, service portals, and integrations to streamline citizen service delivery and case management.
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Collaborate with government stakeholders to gather requirements, define technical specifications, and deliver scalable solutions.
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Develop and maintain custom scripts, business rules, Flow Designer flows, and integrations within the CSM framework.
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Ensure compliance with public sector standards and data security policies.
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Participate in Agile/Scrum development cycles and support testing and release activities.
Required Qualifications:
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Proven hands-on development experience with ServiceNow, with a primary focus on the Customer Service Management (CSM) module.
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ServiceNow Certified Implementation Specialist – Customer Service Management (mandatory).
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Strong understanding of case management, knowledge base, service portal, and CSM workflows.
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Proficient in ServiceNow scripting (JavaScript), Flow Designer, Script Includes, Business Rules, and integration techniques (REST/SOAP APIs)
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Excellent communication skills and the ability to work collaboratively in cross-functional teams.
Nice to have Qualifications:
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Experience with ServiceNow Performance Analytics or Virtual Agent in a CSM context.
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Familiarity with ITIL processes and public sector compliance requirements.
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Experience integrating ServiceNow with legacy systems commonly used in government environments.
The pay range that the employer reasonably expects to pay for this position is between CA$90.00 and CA$95.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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