Job Title: Continuous Improvement Analyst
Location: Calgary, AB (Hybrid)
Estimated Duration: 12 Months
Job Description:
The Continuous Improvement Analyst (CIA) is a key delivery role within the company, responsible for leading the end-to-end delivery of change initiatives in a hybrid delivery environment that blends Agile and Waterfall practices. This role combines strong project management discipline with hands-on business analysis and continuous improvement capability of end-to-end delivery.
The CIA partners closely with business stakeholders, product owners, delivery teams, and subject matter experts to define problems, identify root causes, shape solutions, and ensure successful implementation across people, process, and technology. The role requires excellent communication skills, adaptability across delivery methodologies, and the ability to foster a culture of sustainable change and continuous improvement.
Key responsibilities
Project & Delivery Management
Lead and manage initiatives from intake and approval through to delivery and benefits realization, selecting the most appropriate delivery approach (Agile, Waterfall, or hybrid) based on scope and complexity.
Develop and maintain integrated project plans, schedules, RAID logs, and financial tracking for initiatives delivered using predictive or hybrid approaches.
Support Agile delivery by enabling backlog refinement, iteration planning, dependency management, and delivery tracking in partnership with Product Owners and Scrum teams.
Ensure delivery governance requirements are met, including status reporting, milestone reviews, risk management, and stakeholder communications.
Proactively manage dependencies across teams, vendors, and interaffiliate partners.
Business Analysis & Requirements Management
Partner with business stakeholders to validate business problems, define objectives, and translate needs into clear, actionable requirements.
Elicit, analyze, and document requirements using a range of techniques including interviews, workshops, process mapping, and document analysis.
Produce high quality artifacts such as business requirements, user stories, process maps, use cases, and acceptance criteria appropriate to the delivery approach.
Support solution design by collaborating with technology teams to ensure requirements are feasible, traceable, and aligned to business outcomes.
Lead and facilitate process improvement and problem-solving workshops to drive root cause analysis and solution design.
Document current state and future state processes, controls, roles, and ownership across key workflows.
Foster a culture of continuous improvement and evidence-based decision making.
Stakeholder Engagement & Leadership
Act as a trusted partner to business leaders and delivery teams, balancing competing priorities while maintaining focus on value delivery.
Build strong relationships with stakeholders and subject matter experts, encouraging shared ownership and accountability for outcomes.
Communicate clearly and confidently with audiences at all levels, including senior leadership.
Model strong leadership behaviors aligned to organizational values and delivery excellence.
Skills & Capabilities
Core Skills
Strong project management experience in Waterfall and hybrid delivery models.
Practical experience working in Agile environments (e.g., Scrum, Kanban) and collaborating with Product Owners and delivery teams.
Advanced business analysis skills including requirements elicitation, process modelling, and problem solving.
Excellent facilitation, communication, and stakeholder management skills with experience presenting to executive stakeholders.
Proven ability to manage ambiguity and adapt delivery approach to business needs.
Technical & Professional Knowledge
Understanding of change management and continuous improvement methodologies.
Familiarity with modern delivery and improvement practices (e.g., Lean, Agile, iterative delivery, value based prioritization).
SAP experience is an asset
Experience working across technology, operations, and business functions.
Strong documentation and analytical skills with attention to detail.
Experience & Qualifications
Experience delivering medium to large initiatives in complex, cross functional environments.
Demonstrated success combining project management and business analysis responsibilities within a single role.
Postsecondary education in business, technology, or a related field, or equivalent practical experience.
Project management, Agile, or business analysis certifications are considered an asset.
Success Measures
Success in this role is demonstrated by:
Initiatives delivered on time, within scope, and aligned to intended business outcomes.
Clear, actionable requirements that enable efficient solution design and delivery.
Improved business processes, reduced inefficiencies, and measurable performance improvements.
Strong stakeholder satisfaction and adoption of delivered changes.
The pay range that the employer reasonably expects to pay for this position is between CA$80.00 and CA$100.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
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