Job Title: Operations Officer II
Location: Markham, ON (Onsite)
Estimated Duration: 6 Months
Job Description/Accountabilities:
As an Operations Officer, you will provide a high level of administrative support to our customers and internal partners ensuring all insurance policies received are processed accurately and are reflective of the customer's intentions. Responsible for managing daily tasks, handling all customer requests by fax/mail and solving customer issues when required. In addition, you will be responsible for posting cheque payments, handling premium billing issues or errors, filing, processing daily reversals/rejects from PAC and Visa transactions, assisting with claim issues and completing cancellation requests.
Qualifications / Skills /Experience
The ideal candidate will possess exceptional:
- Excellent organizational and time management skills
- Ability to communicate effectively, both written and verbally.
- Exceptional attention to detail and accuracy
- Able to work independently and as part of a team, with a strong commitment to enhancing customer experience.
- Ability to adhere to established deadlines, handle high volumes of work and adjust to shifting priorities and changes in procedures.
- Self-motivated and goal-oriented, with a view to constantly improving and learning
- Must possess good investigative and problem-solving skills, along with the ability to analyze a situation and make a recommendation
- Some knowledge of Client Insurance system would be an asset (CSC, Policy Admin)
- Software – Outlook and Microsoft Office would be an asset.
Number of Years Experience 1 – 2+
Skills Category
- Interpersonal Skills
- Team player
- Listening Skills
- Organizational Intelligence
- Time Management
- Customer Service
- Effective Communication
- Computer skills
- Creativity & Innovation
MUST-HAVE Hard Skills:
- Excellent organizational and time management skills
- Ability to communicate effectively, both written and verbally.
- Exceptional attention to detail and accuracy
- Able to work independently and as part of a team, with a strong commitment to enhancing customer experience.
- 5.Ability to adjust to shifting priorities and changes in procedures.
- experience with working and handling high volumes of work
- adhere to established details
- Software – Outlook and Microsoft Office
- Quick learner
- comfortable using computers
NICE-TO-HAVE
- Prior insurance experience
The pay range that the employer reasonably expects to pay for this position is between CA$22.00 and CA$26.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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