Job Title: IT Analyst IV – Technical Support
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 Months

About This Role
We are looking for someone with diverse skills and background with PEGA Support to carry out broad range of operational activities ranging from troubleshooting, performance tuning, high availability, monitoring and capacity management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Here's some of what you may be asked to perform:

  • Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.
  • Partner closely with stakeholders to improve production environment stability.
  • Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
  • Strong focus on problem determination including data gathering and analysis.
  • May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.
  • Provide quality service and solutions consistent with objectives and client requirements.
  • Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
  • Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.
  • Provide expertise to other functional areas (technology, trends and processes).
  • Follow change management procedures. ensure proper testing, sign-off, monitoring.
  • Participate in disaster recovery planning (Define, Review, Test).
  • Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.
  • Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.

MUST-HAVE Hard Skills:

  • 8+ years application support experience with PEGA
  • Good understanding of cloud infrastructure (Azure is preferred) and microservices.
  • Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
  • Strong understanding of SQL

SOFT SKILLS:

  • Strong communication skills – written and verbal
  • Strong problem-solving skills
  • Strong analytical skills

NICE-TO-HAVE

  • PEGA certifications
  • Banking or financial institution experience 

 

The pay range that the employer reasonably expects to pay for this position is between CA$38.00 and CA$43.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

If you believe this post to be fraudulent, please report by clicking here

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!