Job Title: Program Manager
Location: Toronto, ON (Hybrid)
Estimated Duration: 2 Months

Role Overview
We are seeking an experienced Program Manager to lead the operations workstreams within an upcoming Health & Dental transformation. This role is critical in driving the program, and throughout, ensuring operational excellence, optimizing processes, and ensuring sustainable outcomes. The Operations PM will work closely with business, technology, and operations leadership to manage roadmaps, delivery timelines, costs, risks, and dependencies, while maintaining strong governance and stakeholder engagement.
Responsibilities
Story Behind the Need – Business Group & Key Projects:
Key Projects/Day-to-Day Responsibilities:
Operational Leadership & Delivery

  • Drive end-to-end success of operational workstreams, ensuring delivery on time, within scope, and on budget.
  • Partner with operations leads, cross-functional, and cross-BU teams to maintain progress and proactively resolve challenges.
  • Develop and maintain integrated operational roadmaps, acting as the single source of truth for status and updates.

Process Optimization & Continuous Improvement

  • Identify opportunities for operational efficiency within our workstream solution development and implement process improvements through the delivery roadmap.
  • Ensure operational workflows are documented, standardized when possible, and aligned with best practices.
  • Support change management and business readiness efforts for operational teams.

Risk & Dependency Management

  • Identify operational risks and develop mitigation strategies; communicate with risk partners to ensure risks are understood and properly managed.
  • Track and communicate dependencies across teams to avoid bottlenecks and delays.

Governance & Stakeholder Engagement

  • Lead operations governance forums and participate in broader governance alongside the business PM.
  • Provide clear, concise updates to senior operations leadership and stakeholders on operational performance, risks, and decisions.

Business, Technology & Operational Alignment

  • Collaborate with Business PMO, Tech PMO and Architecture teams to ensure operational solutions are scalable and sustainable.
  • Validate that operational processes align with technology capabilities and regulatory standards.

Financial & Resource Management

  • Monitor budgets, forecasts, and resource allocations for operations workstreams.
  • Report operational performance—including financials, progress, quality, and risks—to leadership and executive sponsors.

Leadership Competencies
 

  • Operational Excellence: Strong focus on process optimization and measurable outcomes.
  • Strategic Thinking: Ability to connect operational initiatives to broader business strategy.
  • Influence & Collaboration: Skilled at building relationships across business, technology, and operations teams.
  • Change Leadership: Proven ability to lead operational change and drive adoption.
  • Decision-Making Under Uncertainty: Comfortable making informed decisions in complex environments.

Measures of Success

  • On-Time Delivery: Achieve key operational milestones within agreed timelines.
  • Budget Adherence: Maintain costs within approved thresholds.
  • Risk Management: Proactive identification and mitigation of operational risks.
  • Stakeholder Satisfaction: Positive feedback on communication, governance, and transparency.
  • Quality of Outcomes: Operational processes optimized for efficiency and scalability.

Qualifications

  • Bachelor’s degree minimum.
  • Minimum 7 years of program/project management experience in operations or service delivery, preferably in health, dental, or insurance domains.
  • Proven track record of managing complex, multi-workstream operational programs.
  • Experience with process improvement methodologies (Lean, Six Sigma) and tools (Jira, Smartsheet).
  • Strong leadership and stakeholder management skills.
  • Excellent communication and facilitation skills.
  • Ability to analyze data and develop frameworks to drive decision-making.
  • Comfortable working in dynamic environments with evolving priorities.

Must-Have Skills

  • Program/project management experience
  • Familiarity with project management tools and documentation standards
  • Proven track record of managing complex, multi-workstream operational programs
  • Strong facilitation, communication, and stakeholder management skills.
  • Experience supporting automation initiatives and operational transformation.

Nice-to-have Skills

  • Proven ability to work in complex, fast-paced environments with evolving priorities.
  • Exposure to operating model design, organizational change, or large-scale operational growth is strongly preferred.
  • Comfortable working hands-on and strategically, with the ability to move between detail and big-picture thinking.

Years of Experience: 5+
Degrees/Certifications Required: Bachelor’s degree minimum.

The pay range that the employer reasonably expects to pay for this position is between CA$117.00 and CA$127.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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