Administrative Assistant I

Job Title: Administrative Assistant I
Location: Charlotte, NC (Onsite)
Estimated Duration: 3 Months

Position Summary
The Workplace Services Coordinator is responsible for creating a seamless and welcoming office experience for colleagues, visitors, and guests. This role serves as the primary point of contact for day-to-day workplace operations, ensuring the office environment is fully functional, organized, and ready to support business activities.
Key Responsibilities

• Assist colleagues with workspace and desk seating upon arrival to the office.
• Serve as a primary contact for workplace support, including mail distribution, locker management, and visitor services.
• Coordinate and support guest arrivals, ensuring a professional and welcoming experience.
• Conduct routine inspections of meeting rooms, furniture, technology, and collaboration spaces to ensure operational readiness.
• Verify conference rooms are properly equipped with functioning technology, whiteboards, and required supplies before meetings and events.
• Submit, track, and manage facilities, premises, and technology service requests through appropriate ticketing systems.
• Coordinate resolution of workplace issues with Facilities, Technology Support, Security, and Property Management teams.
• Monitor office conditions and proactively identify opportunities to improve the colleague workplace experience.
• Support office moves, space planning activities, and seating arrangements as needed.
• Maintain workplace inventories, including office supplies, equipment, and common-area resources.
• Partner with business leaders and support teams to ensure workplace standards are consistently maintained.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced office environment.
• Experience coordinating facilities, workplace operations, or office administration activities.
• Strong organizational skills with attention to detail.
• Comfortable working with facilities management and service ticket platforms.
• Proficiency with Microsoft Office applications.

Success Measures

• Positive colleague and visitor experience.
• Timely resolution of facilities and technology issues.
• Well-maintained meeting and collaboration spaces.
• Effective management of office operations, seating, mail, lockers, and workplace services.
• Proactive identification and resolution of workplace needs before they impact colleagues.

MUST-HAVE Hard Skills:

• Strong communication skills
• Attention to detail
• Problem solver
• Ability to manage multiple priorities in a fast-paced office environment.
• Proficiency with Microsoft Office applications.
• Experience coordinating facilities, workplace operations, or office administration activities