Job Title: Business Analyst – ServiceNow
Location: Toronto, ON (Remote)
Job Description:
We are seeking an experienced Business Analyst to support the ServiceNow BCM (Business Continuity Management) implementation for our consulting client. This is a contract position with a dynamic team working on a critical project. The ideal candidate will have hands-on experience with ServiceNow, specifically in BCM integrations, and a strong background in business analysis, requirements gathering, and process optimization.
Key Responsibilities:
- Requirements Gathering: Collaborate with stakeholders, including business users, technical teams, and leadership, to gather, document, and validate business requirements for the ServiceNow BMC implementation.
- Process Mapping: Analyze and document current business processes and workflows. Identify process gaps and inefficiencies, and recommend improvements through ServiceNow capabilities.
- Solution Design: Assist in translating business requirements into technical specifications for the development team. Work with architects and developers to design optimal solutions.
- Stakeholder Communication: Serve as the primary point of contact between business stakeholders and the technical team. Communicate project progress, risks, and issues effectively.
- Testing & Quality Assurance: Coordinate and assist in UAT (User Acceptance Testing) for the ServiceNow BCM implementation. Ensure all deliverables meet business requirements and quality standards.
- Training & Documentation: Develop user manuals, training materials, and process documentation to ensure smooth adoption of the new system. Provide training sessions as necessary.
- Project Support: Assist with project planning, timelines, and status reporting. Monitor project progress to ensure milestones are met and escalate issues as necessary.
- Change Management: Support change management initiatives related to ServiceNow BMC implementation, ensuring end-users are prepared for the transition.
Required Skills & Qualifications:
- Experience: 3-5 years of experience as a Business Analyst, with specific experience in ServiceNow BCM implementations (ITSM, ITOM, or ITBM modules preferred).
- ServiceNow Expertise: Knowledge of ServiceNow BCM modules and features, including workflow automation, incident management, change management, and service catalog management.
- Business Analysis: Strong experience in business analysis, including requirements gathering, process mapping, gap analysis, and documentation.
- Technical Understanding: Familiarity with technical components of ServiceNow integrations, data migration, and configuration management.
- Communication Skills: Excellent written and verbal communication skills to interact effectively with both technical and non-technical stakeholders.
- Problem Solving: Ability to troubleshoot issues, think critically, and provide solutions that meet business needs.
- Agile Methodology: Experience working in an Agile environment, particularly with Agile project management tools such as JIRA or Confluence.
- Certifications: ITIL certification or ServiceNow certifications are a plus.
The pay range that the employer reasonably expects to pay for this position is between CA$70.00 and CA$80.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
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Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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