Job Title: Cyber Services Delivery Specialist
Location: Toronto, ON (Hybrid)
Estimated Duration: 6 months
Cyber Services Delivery Specialist
The Cyber Services Delivery Specialist will support the Security division with the ongoing administration and enhancement of the Jira Service Management (JSM) platform, ensuring it effectively supports cyber operations and service delivery. In addition to the JSM responsibilities, the specialist may provide secondary support for the ProcessUnity (PU) platform and will collaborate with the GRC ProcessUnity team on process improvements, integration points, and workflow updates between the two systems.
The ideal candidate will demonstrate a strong understanding of service management tools, cyber service delivery processes, and cross-functional collaboration. Experience working with Governance, Risk, and Compliance (GRC) frameworks and tools would also be beneficial. This role requires flexibility to support evolving priorities and contribute to high-impact initiatives as assigned.
Duties
The Specialist will be responsible for the following:
- Administer and continuously enhance the Cyber division’s project within the Jira Service Management (JSM) platform, including gathering of requirements, design, testing, and implementing changes to support Cyber Services Delivery initiatives.
- Coordinate with Technology Services to resolve JSM platform-related issues, including access, licensing, performance, and general troubleshooting.
- Providing secondary support for the ProcessUnity (PU) platform and working with the GRC ProcessUnity team on ongoing process, integration, and workflow improvements between JSM and ProcessUnity.
- Supports service management process enhancements. Takes a proactive approach to identify gaps and opportunities for improvement.
- Generate and deliver ad-hoc reports and data insights to support the Cyber Services Delivery team’s operational and strategic needs.
- Provide flexible support on high-priority initiatives, adapting quickly to evolving project needs and timelines.
- Maintains an up-to-date and in-depth knowledge of cyber security, emerging threats, trends and associated techniques and technologies as well as business drivers and opportunities.
Experience and Qualifications
- Proven experience administering and configuring Jira Service Management (JSM), including automation and workflow design, user management, and system enhancements.
- Familiarity with Governance, Risk, and Compliance (GRC) concepts, with experience supporting risk management activities such as Risk Treatment Plans.
- Hands-on experience with ProcessUnity or a comparable third-party risk management platform, including cross-platform integrations and workflow alignment.
- Strong organizational skills with the ability to manage multiple priorities and lead process improvement initiatives.
- Effective analytical and problem-solving skills, with the ability to troubleshoot technical issues, interpret data, and generate actionable reports.
- Strong communication and interpersonal skills to collaborate across teams and present findings clearly.
- Certifications such as Atlassian Certified Jira Service Project Administrator, Certified in Governance, Risk, and Compliance (CGRC), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA), ProcessUnity Admin or Platform training, or equivalent are an asset.
The pay range that the employer reasonably expects to pay for this position is between CA$65.00 and CA$95.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
Open ears. Open minds. Open futures