Job Title: Desktop Support Analyst (Senior)
Location: Calgary, AB (Onsite)
Estimated Duration: 24 Months
Our client is a leader in the responsible development and reliable and safe operation of North American energy infrastructure, Is looking for a Desktop Support Analyst for the Calgary AB market.
Key Responsibilities:
- Be the trusted technology partner for ELT members and senior executives across all digital platforms.
- Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
- Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
- Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
- Act as a strategic liaison between executives and technical teams—translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
- Develop and maintain executive-focused guides, quick references, and knowledge resources tailored to ELT workflows.
- Provide dedicated AV and technology support for major executive?led events such as ELT town halls, Investor Day, Employee Forums, and other high?visibility leadership sessions.
- Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
- Support Senior Leaders in adopting new AI?powered tools and productivity technologies tailored to their workflows.
- Deliver focused training sessions for executives and power users to increase confidence and effectiveness with key technologies.
- Recommend and evaluate new technologies that enhance executive communications and event experiences.
- Ensure reliable operation of AV systems—meeting rooms, executive collaboration spaces, digital signage, displays, and digital art—across TC Energy offices in Canada and the United States.
- Act as the primary escalation point for high?impact AV issues affecting executive and mission?critical collaboration spaces.
- Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
- Collaborate with Facilities, Communications, and Digital Media teams to deliver a consistent, executive?ready AV and event experience.
- Support device provisioning, lifecycle management, software updates, and security compliance for executive-level equipment.
- Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
- Interface with telecom providers to support iPhones and mobile device connectivity.
- Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base.
- Maintain up-to-date records and user guides for IT and AV systems to improve knowledge sharing across the support team.
- Contribute to continuous improvement initiatives within the executive support function to enhance service delivery and efficiency.
Minimum Qualifications:
- University degree, or equivalent
- 2+ years of experience in IT support, workplace technology, or digital enablement roles
- Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
- Experience in AI productivity tools, especially Microsoft Copilot
- Experience setting up and supporting end-user devices (laptops, phones, tablets)
- Excellent verbal communication skills
- Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience
- Professional, discreet, and confident working directly with senior leaders
- Ability to perform under pressure or scrutiny from senior leaders
The pay range that the employer reasonably expects to pay for this position is between CA$30.00 and CA$34.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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