Information Technology Specialist

81690
Permanent/Direct Hire
7 days ago
Helpdesk

Job Title: Information Technology Specialist
Location: Scarborough, ON
Estimated Duration: Fulltime

(Helpdesk / Deskside support)

Our client in the higher education space is seeking a charismatic, IT Specialist with a passion for technology, lifelong learning and a keen ability to support non-IT staff and faculty with a lieu of technology requests and deskside support. The ideal candidate should be adept with Mac and Windows OS and should enjoy engaging with end users to provide an excellent client experience. This role will be primarily on site supporting the client 4 to 5 days on site in Scarborough.

The ideal candidate will perform core duties and responsibilities by:
Responding to end-user service requests. Applying established standards when resolving routine and documented end-user issues. Introducing variations to established practices to resolve end-user issues. Probing for information from end-users to identify problems and establish needs. Applying established standards when deploying software and hardware. Responding to service requests in a timely fashion. Following-up with end-users on outstanding technical issues. Providing detailed explanation on computing procedures. Making minor purchases. Collaborating on cost estimates. Recommending the purchase of equipment and supplies. Serving as a technical resource on hardware and software related issues.

Qualifications & Skills


Education & Certification: Bachelor's Degree.
Experience: Minimum three years.
Movement: The job requires a high level of muscular coordination and/or manual dexterity where precision is essential.  E.g., Making minor equipment repairs.

Responsibilities & Duties


The following core duties and responsibilities are relevant in determining the classification of this position and are not intended to be a complete list. Other duties, responsibilities and tasks may be assigned at the discretion of the supervisor/manager to whom this position reports.

  • Troubleshoots and resolves technical issues of end-users by:
  • Responding to end-user service requests
  • Applying established standards when resolving routine and documented enduser issues
  • Introducing variations to established practices to resolve end-user issues
  • Probing for information from end-users to identify problems and establish needs
  • Liaising with technical specialists to resolve end-user issues
  • Troubleshooting routine hardware/software issues
  • Troubleshooting and resolving technical issues
  • Meets end-user environment requirements by:
  • Applying established standards when deploying software and hardware
  • Troubleshooting and providing support for peripheral set-up and maintenance
  • Testing and analyzing new and upgraded software and/or hardware
  • Providing instruction on how to use equipment
  • Conducting needs assessments to determine end-user technical requirements
  • Responds to general service needs by:
  • Responding to service requests in a timely fashion
  • Following-up with end-users on outstanding technical issues
  • Providing detailed explanation on computing procedures
  • Creating and editing support documentation
  • Updating and maintaining service activities documentation
  • Applying established standards when providing access to new users
  • Verifying inventory records
  • Training end-users on procedures and the use of supported IT systems
  • Resolving issues within the scope of the role and escalating problems as required
  • Installing and configuring endpoint devices with applied security measures
  • Troubleshooting networking connectivity issues for end-users
  • Checking that work is completed to the satisfaction of the client
  • Maintaining information on digital platforms
  • Executing security measures for network devices and introducing variations as required
  • Providing consultative advice on IT issues
  • Contributes to team effort by:
  • Keeping well-informed on current technologies, best practices and industry standards
  • Analyzing and recommending technologies that can be integrated/utilized to better serve unit objectives
  • Prevents injury and harm to others by:
  • Removing tripping hazards
  • Accomplishes financial responsibilities by:
  • Making minor purchases
  • Collaborating on cost estimates
  • Recommending the purchase of equipment and supplies
  • Provides guidance and/or direction by:
  • Providing orientation to others on work procedures and practices
  • Serving as a technical resource on hardware and software related issues Outcomes/Consequence of Error: Cost of errors providing service delivery is significant to a department or major project or major research program and can cause significant short-term effects on end users.