Job Title: IT Architect I
Location: Toronto, ON
Estimated Duration: 6 Months
Description:
Summary:
We’re looking for an experienced Amazon Connect Specialist to design, deploy, and manage cloud contact center solutions on Amazon Connect. You’ll own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.
Job Responsibilities:
- Design, configure, and launch Amazon Connect solutions (IVR, routing, queues, agent profiles) in an omni-channel environment
- Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations
- Integrate Amazon Connect with CRMs (e.g., Salesforce, ServiceNow), AWS services (Lambda, S3, API Gateway), databases, and backend systems
- Architect scalable, resilient omnichannel contact centers leveraging Amazon Connect, Lex, Pinpoint, and related AWS services
- Implement testing strategies and scripts to validate reliability, performance, and quality
- Design disaster recovery and resilience mechanisms; ensure security and compliance
- Enable CTI integrations and custom extensions using AWS SDKs/APIs
- Create and maintain technical documentation and runbooks; deliver training for users and admins
- Communicate clearly with internal teams and customers, translating business needs into technical solutions
Required Skills:
- Hands-on expertise with Amazon Connect configuration and administration
- Proficiency across Amazon Connect components: Omni-channel flows, Queues, Routing Profiles, Contact Lens, Amazon QuickSuite, Amazon Q for Connect, Agent Workspace, Customer Profiles, and Cases
- Strong IVR design and skills-based routing knowledge; best practices for routing and flows
- Experience integrating AWS AI services (Amazon Lex, Polly) into customer journeys
- Serverless development skills: AWS Lambda, API Gateway; scripting in Node.js or Python for Lambda
- End-to-end omnichannel architecture experience using Amazon Connect and AWS services
- Test automation and performance validation experience
- Disaster recovery and scalable architecture design experience
The pay range that the employer reasonably expects to pay for this position is between CA$54.00 and CA$64.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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