IT Business Systems Analyst IV

Job Title: IT Business Systems Analyst IV

Location: Toronto, ON (Hybrid)

Estimated Duration: 12 Months

Department Overview
Business Systems Analysis at client is part of an enterprise-wide product and delivery ecosystem. The Business Systems Analysis team acts as a bridge between business and technology, collaborating on critical initiatives to ensure secure and stable operations, develop new capabilities, and deliver seamlessly for both customers and colleagues. Our team works closely with corporate functions and technology, aligning with SAFe Agile, Practice Hub, and governance standards.

About this Role
Our organization is at the forefront of digital transformation, investing in technology and talent to drive innovation and growth. As a Senior Business Systems Analyst, you will play a critical role in shaping our future, influencing key decisions, and ensuring that our business systems create lasting value. You will have the opportunity to work with passionate professionals, expand your skills, and make a meaningful impact on the organization and its stakeholders.

The Senior Business Systems Analyst is a pivotal member of our technology and business solutions team, responsible for bridging the gap between organizational strategy and technical execution. This role involves analyzing complex business processes, designing efficient systems, and ensuring that technology solutions drive tangible business outcomes. The Senior Business Systems Analyst acts as a trusted advisor to both business stakeholders and technology teams, facilitating collaboration to deliver solutions that support corporate objectives and enhance user experience.

Key Responsibilities
Business Systems Analysis is a professional field that generally requires formal education or relevant experience. It demands a strong understanding of requirements management, business-related systems, operational processes, related technology, industry knowledge, enterprise technology delivery practices and standards, and project management. A thorough understanding of the businesses supported and enterprise methodologies is essential.

As a Senior Business Systems Analyst, you will be responsible for:
•Requirements Elicitation and Management: Collaborate with pod members/business stakeholders to plan, elicit, analyze, document, communicate and lead the delivery of detailed functional and non-functional requirements in alignment with Delivery Execution Framework (DEF) and Client Behavior Driven Design (BDD) Standards. Create and maintain detailed documentation including business requirements, process flows, use cases, user stories, and technical specifications. Ensure documentation remains current and accessible for reference and auditing purposes. Lead brainstorming and user story refinement sessions to ensure requirements are clearly understood by all stakeholders and meet the expected business needs/desired outcomes.
•Business Process Analysis: Conduct comprehensive analysis of current capabilities, business processes and workflows (AS-IS), understand high level business requirements, identify areas for improvement, and recommend system enhancements (TO-BE) that align with best practices and business goals. May provide support with Business operational/process related analysis.
•Solution Design: Translate business requirements into system specifications, and collaborating with technology partners to build and test the proposed solutions while ensuring traceability to business requirements throughout. Ensure that proposed solutions are scalable, sustainable, and integrate seamlessly with enterprise architecture.
•Testing and Deployment Support: Support testing efforts to ensure scenarios and results align to requirements and assist in implementation activities to achieve business outcomes.
•Stakeholder Communication: Act as the main liaison between business leadership and technical teams, offering expertise in business-technology matters and addressing system-related issues that pertain to business requirements and technical solutions. Liaise with third-party vendors and consultants as needed, ensuring their deliverables align with client standards and business needs.
•Continuous Improvement: Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in client services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services.

MUST-HAVE Hard Skills:

• 8+ years of experience in business analysis, systems analysis, or related roles in a corporate environment
• Strong knowledge and experiences in SAFe Agile methodology along with policies, procedures and practices, competitors, and market trends
• Proficiency in using analytical software tools, MS Office, process modeling, data analysis methods and reporting techniques, and Atlassian (Confluence and Jira)
• Demonstrated understanding of software development lifecycle (SDLC), business systems integration, and process automation tools

SOFT SKILLS:

• Strong communication skills (written and verbal)
• Attention to detail, highly organized  
• Strong critical thinking, problem-solving, and quantitative analysis abilities
• Strong collaboration and relationship-building abilities
• Flexibility to adjust to changing business priorities and emerging technologies

NICE-TO-HAVE

• Experience with SQL, data analytics, and business intelligence platforms is a strong asset
• CBAP, PMP, Six Sigma certification
• Banking or financial institution