Operations Officer II – Bilingual

Job Title: Operations Officer II – Bilingual
Location: Mississauga, ON (Hybrid)
Estimated Duration: 12 Months

Department Overview
The Small Business Banking Account Review (SSBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. As a result, our centralized team, the analysis, support, and commitment to our partners has developed a consistent approach nationally. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with client’s policies. Operating as ONE client, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.
Job Description
Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.
Core accountabilities include: Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures
Effectively support partners with questions and clarification in resolving deficiencies identified Support the ongoing improvement to the customer experience to develop customer dedication

Job Requirements

• Ability to work well independently and as part of a team
• Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
• Ability to work efficiently to meet individual and team driven benchmarks
• Be conscientious and detail oriented in order to mitigate any risk to the bank
• Understand and apply operating policies and procedures
• Customer driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of situations and know when to escalate issues as required
• Ability to multi-task and work in a fast paced, high volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
• Adopt to new process and technology improvements
• Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required
• College and/or university degree would be an asset

MUST HAVE:

• Fast-paced, multitasking, work well under pressure
• Bilingual English and French – able to hold conversations as needed
• Detail oriented
• Computer Skills – MS Suites Excel: basic understanding
• Previous admin work/ previous Ops officer work 2+ years
• Strong oral and written communication skills
• Able to work independently/ excellent time management skills
• Banking Experience/ Previous financial institution

NICE TO HAVE:

• Knowledge of Host applications an asset

EDUCATION: high school diploma, Post-Secondary Education an asset