Organizational Change Manager – Global Business Service

Job Title: Organizational Change Manager – Global Business Service

Location: Houston, TX (Onsite)

Estimated Duration: 24 Months
 

Our client is seeking an Organizational Change Manager (OCM) to support a major business transformation initiative, aligned to one or more value streams. Reporting into a central change team, this role will focus on executing change strategies at the value stream level, ensuring alignment with the broader enterprise change framework.

This individual will play a hands-on role in developing change plans, creating communications, and supporting leaders and teams through the transition to new ways of working.

Key Responsibilities

Value Stream Change Execution

· Partner with value stream global process owners, leads and program teams to develop and execute change plans aligned with the enterprise change strategy

· Translate enterprise-level change frameworks into actionable plans for specific functions or value streams

· Conduct change impact assessments and support business readiness activities

Communications Development & Delivery

· Draft and deliver clear, engaging communication content (e.g., emails, presentations, talking points, FAQs)

· Tailor messaging for different audiences within the value stream

· Ensure alignment with enterprise messaging and communication standards

Stakeholder & Leader Support

· Build relationships with value stream leaders, SMEs, and other key stakeholders

· Provide guidance and support to leaders on effectively communicating and reinforcing change

· Facilitate feedback loops to surface risks, concerns, and adoption challenges

Adoption & Readiness

· Support execution of training and enablement activities in partnership with program teams

· Monitor adoption and engagement within the value stream and escalate risks as needed

· Help identify and mitigate resistance through targeted interventions

Coordination & Integration

· Work closely with the central change team to ensure consistency with overall change approach, tools, and messaging

· Collaborate with project managers and PMO to integrate change activities into delivery plans

· Share insights and lessons learned across value streams

 

Qualifications

Required

· Bachelor’s degree in Business, Communications, HR, or related field

· 3-7 years of experience in change management, communications, or transformation support roles

· Experience supporting large-scale transformation or program initiatives

· Strong writing and communication skills, with the ability to create executive-ready content

· Ability to work in a fast-paced, matrixed environment

Preferred

· Familiarity with structured change methodologies (e.g., Prosci, ADKAR)

· Experience working within a defined enterprise change framework

· Background in internal communications or employee engagement

 

Key Competencies

· Strong written communication and storytelling skills

· Execution-oriented with attention to detail

· Ability to influence and collaborate without direct authority

· Organizational awareness and stakeholder sensitivity

· Pragmatic and adaptable in a dynamic transformation environment

 

Success Measures

· Quality and effectiveness of change plans at the value stream level

· Clarity and consistency of communication deliverables

· Stakeholder engagement and feedback within assigned areas

· Progress toward adoption and readiness milestones

• s, and drive continuous improvement in a complex, “dysfunctional” environment.