Project and Change Management Specialist

Job Title: Project and Change Management Specialist

Estimated Duration: 12 Months

Project Management and Change Management Consultant
Our Client in the public service space is seeking a Project & Change Management Consultant to lead application onboarding and implementation within its enterprise records management system. These initiatives focus on Community Risk Reduction (CRR). The consultant will also lead the completion of existing incident documentation collection initiatives and associated organizational change. The work covers requirements and reporting alongside training, change management and data migration. The consultant will coordinate delivery and user adoption to improve business processes, data management and service delivery.
The consultant will coordinate business, technical and vendor activities from planning through implementation. Work will begin as soon as possible on initiatives already underway. Key implementation activities will commence in 2027. Support is expected throughout 2027 and may extend into the first quarter of 2028. This will support stabilization, enhancements and approved scope changes.

The consultant will be expected to work on site; however, there may be limited opportunities for remote work.
 
Assignment Duties
Lead project delivery and manage scope, schedules and budgets. Manage resources and address risks and issues. Coordinate business, technical and vendor teams. Obtain approvals for project changes. Report progress and escalate issues to steering committees, sponsors and senior leadership.
Work with stakeholders to analyze business processes and define and validate requirements. Identify improvements that inform solution design and implementation.
Coordinate solution reviews and testing as well as data migration, training and rollout. Integrate stakeholder engagement and communications into project plans. Include documented change impact assessments and readiness activities to support adoption and sustainment.
Maintain accurate and up-to-date project documentation. Include plans, decisions and approvals along with risk, issue and change records.
 
Qualifications
A valid Project Management Professional (PMP) certification is required.
Candidates must hold a degree or diploma in Business Administration, Information Technology, Project Management or a related field. An equivalent combination of education and experience is acceptable. Organizational change management experience and/or certification is required. Candidates must have practical knowledge of change methods and tools and how people experience change. Experience applying Agile and structured delivery methods is also required.
Change management certification such as Prosci is an asset. Experience with Microsoft 365 is preferred, including SharePoint Online, Teams and Project.
 
Experience
Extensive experience leading enterprise software implementations and business transformation through the full project lifecycle is required. This must cover requirements management and governance as well as vendor management and
stakeholder engagement. Experience integrating change management into largescale organizational change is required. Candidates must also have experience with data migration and integrations. Experience with testing, training, operational readiness and rollout is required. Experience implementing cloud-based applications or records management platforms and supporting their adoption is an asset.
 
Capabilities
The consultant must have strong analytical, planning and problem-solving skills. They must be able to lead business, technical and vendor project teams through application onboarding and organizational change. They must also facilitate solution evaluation against business requirements, operational needs and implementation objectives. Strong communication and active listening skills are required, along with facilitation, presentation and relationship management skills. The consultant must clarify requirements and tailor messages to varied audiences. They must build consensus and influence project decisions. They must also resolve issues and conflict while supporting user adoption. The consultant must manage competing delivery priorities and work independently and collaboratively. The focus must remain on project outcomes and responsive service to business users.

Deliverables
Deliver project plans, schedules and budgets. Provide documented requirements and risk and issue logs. Prepare meeting and workshop summaries along with decision recommendations. Provide status reports and briefings.
 
Additional outputs may include documentation for implementation, testing and migration. They may also include integrated plans for change management, stakeholder engagement and communications. Assessments may address impacts, readiness, adoption and sustainment.
CRR onboarding deliverables may include application roadmaps and release plans. They may also include current- and future-state process maps and requirements traceability. Outputs for existing incident documentation collection initiatives may include completion and acceptance records. Implementation and transition outputs may include go-live readiness recommendations and cutover plans. They may also include materials supporting stabilization, knowledge transfer and operational handover.