Job Title: Senior Operations Analyst
Location: Winnipeg, MB (Onsite)
Estimated Duration: 6 Months
Responsibilities
• Responsible for providing technical and non-technical operational support to end users and casinos
• Using prescribed Information Technology Infrastructure Library (ITIL) process methods, this position leads in providing operational support and user management, and provides support defined by all lower level Tier positions
• Recover services/systems in a timely manner, and document all actions in the support database
• Escalate incidents for Tier III support promptly to appropriate ITS staff, based on impact, urgency and prescribed priorities and resolution times
• Assist with communication of site failures and outages. Monitor systems/services for errors, capacity issues and potential failures
• Research technical and non-technical problems, and resolve in a timely manner
• Create and modify procedures as required
• Install hardware, operating system, and application software
• Coordinate all voice and data cabling as required
• Install, configure, patch and troubleshoot desktops and peripherals including printers, scanners, POS equipment, and etc.
• Lead in providing operations support and user management
• Provide Tier 1 support when required
• Perform Start of Day and End of Day procedures on all revenue-generating systems
• Take a lead role in the ongoing evolution of support procedures in collaboration with the other IT support groups
• Escalate all problems to appropriate ITS staff
• Modify and delete accounts for all assigned systems
• Manage new administration accounts for all assigned systems
• Conduct ERP administration including batch job scheduling, application security, and object promotion
• Work as a project resource for projects / initiatives
• Encourage a climate that supports diversity
• Performs other duties as assigned
Qualifications
• Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience
• Flexibility in working a variety of shifts within a 7 day / 24 hour operation
• Have and maintain a valid Manitoba Class 5 Drivers License and access to a vehicle
• Knowledgeable and solid background with the Information Technology Infrastructure Library (ITIL) process methods
• Coursework and/or industry certifications are an asset eg: A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA
• Previous Operations Analyst or technical support role
• Minimum five (5) years of customer service experience
• Demonstrate technical competency at monitoring and providing Tier II support level
• Familiarity with the various technologies and troubleshooting techniques
• Strong written and verbal communication skills, customer service skills, troubleshooting skills, analytical, and organizational skills
• Excellent attention to detail with an ability to multitask
• Self-starter, fast-learner and a great team player
• LGCA (Liquor Gaming Cannabis Authority) license is considered an asset
• ITIL certification is considered an asset
The pay range that the employer reasonably expects to pay for this position is between CA$50.00 and CA$50.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions would like to thank you for the interest you have demonstrated in this opportunity. However, only candidates with the required skills will be contacted.
Tundra Technical Solutions is an Equal Opportunity/Affirmative Action Employer. We welcome and encourage diversity in our workplace.
Not interested in this position, but know somebody who might be? Check out our Referral Reward Program, referrals are a big secret behind our success. As always, we’re on the lookout for great people. And we know that you know great people!
Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success and our clients’ success are built on a foundation of service excellence. Rather than continually trying to sell to new clients and companies and simply filling databases with candidates, we focus on developing stronger relationships and deeper knowledge of our existing clients’ challenges and opportunities.
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