Senior Systems Analyst (DocuSign eSignature)

Job Title: Senior Systems Analyst (DocuSign eSignature)

Estimated Duration: 6 Months
 

Description
The Senior Analyst is primarily accountable for analysis, administration, operational support, and ongoing enablement of the DocuSign platform. The role ensures reliable day-to-day service, clear business requirements, effective controls, and coordinated delivery across platform, integration, and business stakeholders. The role may also support other duties and applications as needed.

Key Accountabilities

Lead analysis and operational support for DocuSign, including account and sub-account administration, user provisioning, roles, permission profiles, environment selection, envelope investigations, reporting, and audit support.

Coordinate DocuSign business intake, requirements, configuration changes, testing, release readiness, user guidance, vendor support cases, and escalation paths.

Maintain DocuSign runbooks, known errors, support procedures, ownership documentation, and knowledge-transfer materials; coordinate with template, integration, architecture, security, and delivery teams when specialized support is required.

• Deliver analysis for complex products, platforms or cross-pod workstreams, ensuring clear scope, requirements quality, and readiness for execution
• Establish and apply analysis standards (e.g., story quality, acceptance criteria, data mapping, documentation) and governance guardrails that scale across pods and portfolios
• Partner with internal clients, vendors, Product, Engineering, Architecture, and Platform teams to align priorities, dependencies, and delivery sequencing
• Provide expert guidance on complex requirements, data flows, controls, and AI-enabled solution design (including model inputs/outputs and operationalization considerations) determining when architectural, security, or enterprise risk escalation is required.
• Establish, apply, and promote analysis and delivery standards across initiatives by setting clear expectations, reviewing quality, coaching teams, and ensuring consistent adoption of agreed practices in alignment with Technology governance
• Lead or contribute to Product & Delivery Chapter initiatives that improve standards, tooling, and enablement practices aligned to Technology strategy and governance.
• Where applicable, ensure effective triage and resolution of application/data issues that may affect reliability.
• May be required to set support expectations (intake, escalation paths, and communications) and ensure clear ownership.
• Where applicable, set standards for operational documentation (runbooks, known errors, support procedures).
• When required, oversee incident/problem practices, including escalations, recovery coordination, and follow-up.

Qualifications

• 6–10 years of relevant experience delivering complex analysis and enabling delivery outcomes across multiple initiatives
• Hands-on DocuSign eSignature expertise, including platform administration, account settings, environments, user and permission management, envelopes, reporting, audit support, troubleshooting, testing, release assessment, and vendor escalation; working knowledge of templates, Connect, APIs, and enterprise integrations is preferred.
• Advanced knowledge of Agile delivery and systems or data analysis
• Demonstrated ability to lead cross-functional delivery discussions and align teams on scope, priorities, and dependencies
• Strong judgement in balancing business needs, delivery feasibility, and governance considerations in complex environments