Job Title: Service Desk Analyst
Location: Winnipeg, MB (Hybrid)
Estimated Duration: 12 Months
Responsibilities:
- Provide first-level support to help employees fix PC, application, network, and printer-related issues
- Collaborate with our provincial partners to provide database reporting and in-house developed applications
- Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets
- Perform PC hardware and software deployment, upgrades, and removals
- Help keep our procedures and documentation up to date
- Other duties as assigned
Qualifications
- Post-secondary education in Information Technology or a computer-related field
- Proficiency with Microsoft Intune and Autopilot
- Experience with Image Management and Deployment for new devices
- Expertise in migrating Windows 10 to Windows 11 and Autopilot enrollment for existing devices
- Experience with Azure Active Directory (Entra ID)
- Expertise in setting up Windows 11 Security features, including Bitlocker, Windows Hello for Business
- Expertise in executing pre-migration backups to prevent data loss using OneDrive
- Ability to plan and execute a staged migration to minimize user disruption.
- Track hardware status from inventory to deployment to disposing of legacy hardware.
The pay range that the employer reasonably expects to pay for this position is between CA$30.00 and CA$30.00
Our voluntary benefits offering includes medical, dental, vision and retirement benefits.
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Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
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