Systems Analyst (Sustain Services)

As a Systems Analyst specializing in Sustain Services, you will play a crucial role in ensuring the stability, reliability, and performance of our clients’ production systems. You will collaborate with cross-functional teams to identify, analyze, and resolve production issues, enabling seamless business operations and enhancing the end-user experience.

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Your Impact

· Provide Level 2 and Level 3 production support for mission-critical applications.

· Monitor system performance, identify bottlenecks, and implement solutions to optimize application efficiency.

· Investigate, troubleshoot, and resolve incidents, ensuring timely issue resolution and minimal disruption to operations.

· Collaborate with development, QA, and infrastructure teams to deploy fixes and enhancements.

· Document issues, resolutions, and best practices to maintain a robust knowledge base.

· Perform root cause analysis (RCA) and contribute to continuous improvement initiatives.

· Manage system maintenance activities, including patch updates and performance tuning.

· Communicate effectively with stakeholders to provide status updates and ensure alignment on priorities.

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Skills & Experience

Required:

· Proven experience in production support and incident management in enterprise environments.

· Strong expertise in application monitoring tools like Splunk, AppDynamics, or New Relic.

· Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).

· Familiarity with database technologies, including SQL and PL/SQL.

· Knowledge of ITIL processes and best practices.

· Experience with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.

· Strong analytical and problem-solving skills with attention to detail.

Preferred:

· Exposure to Agile methodologies and tools like Jira or Confluence.

· Experience with middleware technologies (e.g., Apache Kafka, RabbitMQ).

· Certification in ITIL, AWS, or other relevant areas.

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Set Yourself Apart

· Experience in managing large-scale, high-availability production environments.

· Demonstrated ability to lead incident resolution efforts across multiple teams.

· Hands-on expertise in automating repetitive tasks to improve support efficiency.

The pay range that the employer reasonably expects to pay for this position is between CA$55.00 and CA$75.00

Our voluntary benefits offering includes medical, dental, vision and retirement benefits.

This posting is for an existing vacancy.

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Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.

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